Plans and billing
Plans, credits, invoices, cancelling and refund requests.
Plans give you a monthly credit allowance, and each lookup spends credits from your balance. These guides explain how plans and the paid trial work, where to find your receipts and top up, and what happens when you cancel.
A card is charged when you start a plan, buy a top-up or a plan renews, and never per lookup. If a charge looks wrong or you want to ask for a refund, the cancel and refunds guide shows how.
- Plans, credits and how they are spentThe plans, the paid trial, what a credit buys, how unused credits roll over and what is never charged.
- Billing, invoices and payment methodsWhere to see your plan, your credit balance, how to top up and your receipts.
- Cancelling a plan and asking for a refundHow to stop a plan, what happens to your credits and how a refund request is reviewed.