---
title: "What is Role account?"
url: "https://lookvalid.com/glossary/role-account.md"
canonical_url: "https://lookvalid.com/glossary/role-account"
last_updated: "2026-10-23"
type: "conceptual"
summary: "A role account is an email address named for a function instead of a person, such as info@, sales@ or support@."
related: ["https://lookvalid.com/glossary/catch-all.md", "https://lookvalid.com/glossary/disposable-email.md", "https://lookvalid.com/glossary/hard-bounce.md", "https://lookvalid.com/products/email-domain-check.md"]
---

# What is Role account?

A role account is an email address named for a function instead of a person, such as info@, sales@ or support@.

The common names are written down in RFC 2142. Several people usually read a role mailbox, and the people behind it change, so bulk mail sent to one tends to draw complaints and little engagement.

For transactional messages a role address is fine. For marketing or lead lists, flag it and prefer a named contact.

Role accounts are not invalid, which is why they are flagged and not rejected. A role mailbox often forwards to a shared inbox with several readers, so a complaint can come from any of them and counts against your sender reputation. Keep these addresses for receipts and notices, and collect a personal address when you want a conversation.

## Related

- [What is Catch-all?](https://lookvalid.com/glossary/catch-all.md)
- [What is Disposable email?](https://lookvalid.com/glossary/disposable-email.md)
- [What is Hard bounce?](https://lookvalid.com/glossary/hard-bounce.md)
- [Email Domain Check API](https://lookvalid.com/products/email-domain-check.md)